Terms and Conditions

Please read these terms and conditions as you enter into a legally binding agreement when engaging  with us. 

Parker Ryan Training Ltd (PR Training Ltd), reserves the right to amend these Terms without notice  by amending this publication. Any current bookings would not be affected. Please ensure you read and review. To request a paper copy please contact info@prtrainingltd.co.uk. 

Course Bookings: 

Course bookings can be made by email or telephone and are bound by these Terms and Conditions. 

Private individuals and/or booking facilitators, it is your responsibility to ensue the course is wholly  suitable to your requirements before booking. 

Delegates will be secured a place once our booking confirmation has been raised and issued to the  booking contact. The booking confirmation confirms your acceptance of our Terms.  

Payment will need to be made unless you are a business, and a client account has been approved. Client accounts are to advise and provide a Purchase Order Number at the time of booking. 

We do reserve the right to cancel your booking should you fail to attend by the terms of our joining  instructions and cancellation terms applied. 

Acknowledgement / Joining Instructions  

Joining instructions will be sent out before the training course with details of the course, dates,  times, training locations and any important information. PR Training Ltd will not be responsible for  any lateness or non-attendance of our open courses and cancellation fees may apply. 

For private courses our booking confirmation prevails.  


Course fees are listed on our booking confirmation. Fees can change at any time, but costs will be  confirmed at the time of booking and/or rescheduling if necessary. The booking confirmation will  include the course delivery cost, and if applicable, any registrations and assessment cost, course  materials and certification if accredited. 

For private courses our booking confirmation may include any trainer expenses such as travel and  hotel accommodation. 

Payments can be taken by credit card, debit card or bank transfer. 

Cancellation Terms 

Any cancellations to be made in writing / email and our terms and conditions apply to any booking  confirmations for our training services made by telephone or email.  

The following charges apply:  

Cancellation notice received within 14 clear days before the course start date, 100% of the course  fee is payable. Cancellations 15 days to 28 days of course start date 50% of the course fee will apply.

Non-attendance or non-compliance with your joining instructions 100% of the course fee will be  charged. 

Substitute delegates may be accepted subject to sufficient notice given and dependent on the terms  and conditions if the course is accredited. 

In the event of PR Training Ltd giving notice of a cancellation or postponement of any course,  payment will be carried over to the next available course date or a refund given. 

PR Training Ltd will not be liable for any damage or direct or indirect consequential loss however caused. 


Private individuals, we request payment upon booking and prior to the course commencement date no later than 14 days prior to the course date. 

Business customers subject to the payment terms on our invoice: 30 days payment from date of  invoice unless specific agreement by a PR Training Director. 

Non-payment PR Training Ltd reserves the right to apply a charge of 8% per annum above the  current base rate for any overdue payments. Any subsequent fees charged from a Debt Recovery  Agency will be added to the outstanding account. 


Certificates will be sent by email or post. Some accredited courses are hard copy only and will be  posted or delivered.  

For business customers certificates will be emailed/posted to the booking contact. 

Any request for a replacement certificate contact PR Training Ltd. An admin charge will apply to  cover replacement costs. 


Course enquires can be made via our website and processed by PR Training Ltd by computer. 

We are registered under General Data Protection Regulations (GDPR) and we collect and processes  personal information as required to process training and to provide compliance support and  guidance. Please refer to our Privacy Statement. 

Complaint Process: 

Should you feel the need to raise a complaint, will make every effort to resolve your dissatisfaction  as quickly as possible. For details of our complaint policy please contact Darren Parker (Director) at  info@prtrainingltd.co.uk.